[vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″][basix_icon_text icon=”FontAwesome-question-circle” icon_size=”42″ heading=”Frequently Asked Questions” heading_type=”h2″ align=”center” heading_spacing=”42″][/basix_icon_text][vc_single_image image=”14167″ img_size=”full” alignment=”center”][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][/vc_column][vc_column width=”1/2″][vc_toggle title=”Do you serve catering for a small number of pax?” el_id=”1598158489902-74833255-36c5″]Our minimum pax depends on the package. Should the number of pax be less than the number of pax required we could still cater if the invoice cost is at least RM800 per event.[/vc_toggle][vc_toggle title=”Can I request for an additional type of meal and advice for my event?” el_id=”1598158489966-c8e1670d-018d”]As clients need are varies, we can be accustomed to your preferred meal, event theme and additional setup such as live cooking etc.[/vc_toggle][vc_toggle title=”Do you have HALAL Certification from JAKIM?” el_id=”1598158490029-d0ed7636-2d30″]We are a 100% Muslim company. All our chefs are Muslim and we only use Halal ingredients. Unfortunately, we are yet to receive our Halal certification from JAKIM. [/vc_toggle][vc_toggle title=”What’s included in the package?” el_id=”1598158897006-7bdbfab4-6806″]Our package is inclusive of buffet line set up, chafing dish, melamine plates, drinking glasses, disposable paper cups for hot beverages, stainless steel cutleries, disposable serviette, manpower to set up and clean up a buffet line and basic decoration according to the event theme. For dome setting packages porcelain plates, napkins and coffee cups are also included.[/vc_toggle][vc_toggle title=”When should I confirm my order?” el_id=”1598158945279-d7293f5c-ce18″]After any quotation is finalised, we require a 50% deposit to confirm the date. We also require 1-week confirmation in advance below for 500pax and below. 2 weeks for 500pax and above.[/vc_toggle][vc_toggle title=”Do you serve alcoholic beverages?” el_id=”1598158961831-cf96cd2a-7c02″]No, we do not. We don’t provide or even serve alcohol. Clients are strictly advised not to use our tableware to serve alcohol.[/vc_toggle][vc_toggle title=”What’s the portion for each package? Can my guest have second serving?” el_id=”1598158985940-b9aee26a-d81e”]Our basic portioning for each guest is as below :
- Carbs such as rice or pasta – 100g to 120g per guest
- Proteins such as chicken and fish – 200 to 250g per guest
- Vegetables – 60g to 80g per guest
- Side dish such as popiah and samosa – 50 to 70g per guest
- Desserts such as mini cakes and kuih talam – 30 to 50g per guest
- Drinks – 300ml -350ml per guest
Total average grammage we serve per guest is 510g – 550g without drinks. From our past experience, office working guests consume from 350 to 550g per guest while blue-collar workers consume from 500 to 600g per guest. We at Lauk work hard to reduce food waste so clients are advised to order accordingly. You may contact our Sales Representative to know more.[/vc_toggle][vc_toggle title=” Which area do you serve?” el_id=”1598159123568-177e5766-2e96″]We serve our clients all across Klang Valley (including Putrajaya & Cyberjaya)[/vc_toggle][vc_toggle title=”Are there any transportation charges?” el_id=”1598159169349-542fc7ec-f74b”]RM80 for a venue that is less than 30km from our central kitchen and RM100 for above 30km from our central kitchen.[/vc_toggle][vc_toggle title=”Do you provide waiter/waitress service?” el_id=”1598159212516-ee605aac-d4f2″]Yes, we do. RM100 per waiter/waitress for 4 hours from the start time of the event. Additional hours will be charged RM20 per hour. [/vc_toggle][vc_toggle title=”What is the waiter/waitress responsibility?” el_id=”1598159233865-8009b7e8-ff4c”]Our waiter/waitress will arrange and set up the buffet station and arrange the tables and chairs. They will also clear up all the used plates on the table. Assists guests and serves the food to guests from the buffet line if requested by the client.[/vc_toggle][vc_toggle title=”How about serving VIP/VVIP?” el_id=”1598159262356-80df797a-af9b”]For serving VIP/VVIP we would advise clients to request additional waiters/waitresses depending on the number of VIP/VVIP tables. This is to ensure that the waiter will focus on serving VIP/VVIP only. It is advisable to assign 1 waiter/waitress per table to ensure a smooth flow of service.[/vc_toggle][vc_toggle title=”What if I do not need any waiter/waitress?” el_id=”1598159299427-0af9799d-87b4″]Our team will set up the buffet line and leave. They will come and collect all the equipment once the event is finished. They will prepare and brief clients on where to place the leftovers, used plates and glasses before they leave. [/vc_toggle][vc_toggle title=”Do you provide canopy and furniture rental?” el_id=”1598159324055-cee4137e-38d8″]Unfortunately, we don’t. We would prefer focusing on our food and service. But we do have a reliable third-party vendor to complement our service. You may contact our Sales Representative to know more about it.[/vc_toggle][vc_toggle title=”Can we pack the leftovers? ” el_id=”1598159357980-996a3be5-dc6c”]Although we maintain food quality throughout the event by keeping the food warm, we would only recommend the food to be consumed within 3-4 hours from the start of the event. We will not be responsible for take-home leftovers consumption. We also do not provide additional containers for leftovers and we also won’t be packing the leftovers for clients.[/vc_toggle][vc_toggle title=”How many buffetline do I need?” el_id=”1598159390071-7f22860c-d7bb”]One buffet line for a maximum of 100 guests. If more than 100 guests, we will set up two buffet lines to ensure a smooth flow.[/vc_toggle][vc_toggle title=”How long is the service duration?” el_id=”1598159489724-b38ffddd-006e”]4 hours from the start of the event as per order. Any delay in the service time, a minimal charge will be applied.[/vc_toggle][/vc_column][vc_column width=”1/4″][/vc_column][/vc_row]
